Financial Aid Survey

What was the nature of your visit to the MSU Financial Aid Office? (check all that apply):
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Please indicate the extent to which you agree with the following statements regarding the MSU Financial Aid Office STAFF. If a question does not apply as to your experience with the staff, please mark "Does Not Apply".
I received prompt service.
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The person who assisted me was courteous and friendly.
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The person who assisted me was knowledgeable.
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The Financial Aid Office staff answered my questions in a clear and concise manner.
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Overall, I was satisfied with the customer service I received during my visit to the MSU Financial Aid Office.
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Please indicate the extent to which you agree with the following statements regarding the financial aid PROCESS. If a question does not apply as to your experience with the finanical aid process, please mark "Does Not Apply".
The FAFSA application was readily available to me.
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The Financial Aid Office requested additional information (tax returns, etc.) from me in a timely manner.
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The Financial Aid Office notified me of my award(s) in a timely manner.
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I was able to follow the progress of my financial aid application via MSU's WebWorld.
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Please indicate the extent to which you agree with the following statements regarding your AWARD(S) and REFUND. If a question does not apply as to your experience with awards and/or refunds, please mark "Does Not Apply".
My award notification clearly detailed the types and amounts of financial aid I was eligible to receive.
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I was able to view my financial aid award(s) via MSU's WebWorld.
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I received a student loan and the loan instructions were clear and concise when processing my loan guarantee and online Entrance Session.
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My grants and/or student loans were disbursed to my MSU student account in a timely manner.
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The MSU BUSINESS OFFICE sent my student refund check (if applicable) to me in a timely manner after all university expenses were paid.
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The MSU Financial Aid Office values the input of our students. In our efforts to continually improve, we encourage you to provide your opinions and thoughts about our services.